5wmb Privacy Policy

This Privacy Policy ("Policy") is issued by 5wmb ("5wmb", "we", "us", or "our"), the operator of the online casino and sports betting platform accessible at 5wmb.net. This Policy applies to all registered players, visitors, and users of the 5wmb platform, whether accessed via desktop browser, mobile browser, or any other interface.

5wmb is committed to protecting the privacy and personal data of every Filipino player who interacts with our platform. We operate in full compliance with Republic Act No. 10173, otherwise known as the Data Privacy Act of 2012 (DPA), and its Implementing Rules and Regulations as enforced by the National Privacy Commission (NPC) of the Philippines.

By registering an account, depositing funds, or otherwise using the 5wmb platform, you acknowledge that you have read, understood, and agreed to the terms of this Privacy Policy. This Policy should be read alongside the Terms & Conditions, which together form the complete legal agreement between you and 5wmb.

5wmb collects personal data that is necessary to provide a secure, regulated, and personalized gaming experience. We do not collect more data than is required for the purposes described in this Policy. The categories of personal data we collect include:

5wmb collects personal data through a variety of direct and automated means:

• Registration Form: When you create a 5wmb account, you provide identity and contact data directly through the registration interface.
• KYC Submission: When you submit government-issued identification documents to complete account verification, those documents and the data extracted from them are collected and stored securely.
• Deposit and Withdrawal Requests: Financial data is collected when you initiate transactions through GCash, PayMaya, BPI, BDO, Metrobank, Bitcoin, or USDT payment channels.
• Gameplay Activity: Transaction and usage data are automatically generated and logged each time you interact with a game, place a wager, or use platform features.
• Customer Support Interactions: Any communication you have with the 5wmb support team — via live chat, email, or any other channel — is recorded for service and compliance purposes.
• Cookies and Tracking Technologies: Technical and usage data are collected automatically via cookies, web beacons, and server logs when you visit or use the 5wmb platform. See Section 9 for full details.
• Third-Party Verification Services: Where we use third-party identity verification providers as part of our KYC process, those providers may share verification results and related data with us.

5wmb processes your personal data for the following specific, legitimate, and declared purposes:

• Account Management: To register your account, verify your identity, manage your profile, and maintain the ongoing integrity of your account on the 5wmb platform.
• Service Delivery: To provide access to casino games, sports betting, live dealer sessions, bingo, hi-lo, and all other features of the 5wmb platform in Philippine Peso (PHP).
• Financial Processing: To process deposits and withdrawals through GCash, PayMaya, BPI, BDO, Metrobank, and crypto payment channels, and to verify the ownership of payment instruments.
• Regulatory Compliance: To comply with PAGCOR licensing requirements, anti-money laundering obligations under RA 9160 (AMLA), KYC regulations, and reporting requirements to the Anti-Money Laundering Council (AMLC).
• Responsible Gaming: To monitor gameplay patterns for signs of problem gambling, enforce self-exclusion orders, and manage deposit and loss limits set by the player.
• Fraud and Security: To detect and prevent fraudulent transactions, unauthorized account access, multi-accounting, and other prohibited conduct described in the Terms & Conditions.
• Customer Support: To respond to your enquiries, process complaints, and resolve disputes in a timely and effective manner.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — only where you have given your explicit consent and have not subsequently withdrawn it.
• Platform Improvement: To analyze usage data in order to improve the platform's features, performance, game selection, and overall user experience for Filipino players.

Under the Data Privacy Act of 2012, 5wmb relies on the following legal bases to process your personal data:

• Consent (Section 12(a) DPA): For marketing communications and non-essential cookies, we rely on your freely given, specific, and informed consent. You may withdraw consent at any time without prejudice to the lawfulness of processing carried out before withdrawal.
• Contractual Necessity (Section 12(b) DPA): Processing your identity, contact, and financial data is necessary to perform the contract between you and 5wmb — i.e., to provide the online gaming services you have registered to use.
• Legal Obligation (Section 12(c) DPA): Certain data processing activities — including KYC verification, AML transaction monitoring, and regulatory reporting to PAGCOR and the AMLC — are required by Philippine law and cannot be declined.
• Legitimate Interests (Section 12(f) DPA): For fraud prevention, platform security, and service improvement activities, 5wmb relies on its legitimate interest in operating a secure, compliant, and high-quality gaming platform for Filipino players. We conduct balancing tests to ensure these interests do not override your fundamental rights.

5wmb does not sell, rent, or trade your personal data to any third party for their own marketing purposes. We share personal data only in the following limited and controlled circumstances:

• Regulatory and Law Enforcement Authorities: 5wmb is required by PAGCOR regulations and Philippine law to disclose player data to PAGCOR, the AMLC, the National Privacy Commission, the Philippine National Police, and other competent authorities upon lawful request or as part of mandatory reporting obligations.
• KYC and Identity Verification Providers: We share identity documents with accredited third-party KYC verification providers solely for the purpose of verifying your identity and age. These providers are bound by data processing agreements that prohibit them from using your data for any other purpose.
• Payment Processing Partners: When you make a deposit or withdrawal via GCash, PayMaya, BPI, BDO, Metrobank, or cryptocurrency networks, the relevant transaction data is shared with the applicable payment processor to complete the transaction. Each payment processor operates under its own privacy policy.
• Game Technology Providers: Certain gameplay data (such as session identifiers and wager records) is shared with our game software licensors — including live dealer studio operators — for the purpose of delivering the game experience and resolving disputes. These providers are contractually prohibited from using this data for independent marketing purposes.
• IT and Security Service Providers: Technical data may be processed by cloud hosting, content delivery, cybersecurity, and fraud detection service providers engaged by 5wmb to operate and protect the platform. All such providers are subject to binding data processing agreements.
• Legal and Professional Advisors: In the context of legal proceedings, regulatory investigations, or corporate transactions, 5wmb may share personal data with legal counsel, auditors, or other professional advisors under strict confidentiality obligations.

5wmb retains personal data only for as long as is necessary to fulfill the purposes for which it was collected, or as required by Philippine law and PAGCOR regulations. The following retention periods apply:

Upon expiry of the applicable retention period, personal data is securely deleted or anonymized in accordance with NPC guidelines and 5wmb's internal data lifecycle management procedures. Anonymized and aggregated data that can no longer identify an individual is not subject to retention limits and may be retained indefinitely for statistical and research purposes.

5wmb employs a layered security architecture to protect your personal data against unauthorized access, disclosure, alteration, and destruction. Our security measures include:

• Encryption in Transit: All data transmitted between your device and the 5wmb platform is encrypted using TLS 1.2 or higher. We enforce HTTPS site-wide with HSTS headers to prevent downgrade attacks.
• Encryption at Rest: Sensitive personal data and financial records stored in our databases are encrypted using AES-256 encryption. Government-issued ID documents are stored in encrypted object storage with strict access controls.
• Access Controls: Access to personal data is restricted to 5wmb personnel and authorized processors who have a legitimate need for access to perform their duties. All access is logged and subject to periodic review.
• Multi-Factor Authentication: Internal systems containing player data require multi-factor authentication for all administrative access. Players are also encouraged to enable 2FA on their 5wmb accounts.
• Penetration Testing: 5wmb engages independent cybersecurity specialists to conduct regular penetration tests and vulnerability assessments of the platform infrastructure.
• Incident Response: 5wmb maintains a documented data breach response procedure. In the event of a personal data breach that poses a real risk to your rights and freedoms, we will notify the NPC within 72 hours and affected players without undue delay, as required under the DPA.
• Staff Training: All 5wmb personnel with access to personal data receive regular data protection and security awareness training.

The 5wmb platform uses cookies and similar tracking technologies to deliver core functionality, remember your preferences, and analyze how the platform is used. The following cookie categories are in use:

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They manage your login session, maintain your authentication state, and enable core security features. These cookies cannot be disabled without breaking platform functionality.
• Functional Cookies: These cookies remember your preferences — such as your preferred language, display settings, and game lobby filters — to provide a more personalized experience on return visits.
• Analytics Cookies: With your consent, we use analytics cookies to understand how players navigate the platform, which games are most popular, and where technical issues occur. This data is processed in aggregated, anonymized form and used solely to improve the 5wmb platform.
• Security Cookies: These cookies support our fraud detection and account security systems by detecting anomalous session behavior and flagging potential unauthorized access attempts.

You can manage your cookie preferences through your browser settings. Most modern browsers allow you to block or delete cookies. Note that disabling strictly necessary cookies will prevent you from logging in and using the platform. 5wmb does not use third-party advertising cookies or track your activity across external websites.

As a data subject under Republic Act No. 10173, you have the following rights with respect to your personal data held by 5wmb. To exercise any of these rights, contact our Data Protection Officer as described in Section 13.

• Right to Be Informed: You have the right to be informed that your personal data is being collected and processed, the purposes of processing, and the recipients of your data. This Privacy Policy fulfills that obligation.
• Right to Access: You may request a copy of the personal data that 5wmb holds about you, along with information about how it is being processed. We will respond to verified access requests within 15 business days.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. You may update most personal information directly through your 5wmb account settings.
• Right to Erasure: Subject to legal and regulatory retention obligations (see Section 7), you may request that 5wmb delete your personal data. Note that where data must be retained to comply with PAGCOR or AMLA requirements, erasure requests may be declined in respect of those specific categories.
• Right to Object: You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may also object to processing based on legitimate interests, subject to 5wmb's overriding legitimate grounds.
• Right to Data Portability: Where technically feasible and where processing is based on consent or contractual necessity, you may request a copy of your personal data in a structured, commonly used, and machine-readable format.
• Right to Lodge a Complaint: If you believe your data protection rights have been violated, you have the right to lodge a complaint with the National Privacy Commission (NPC) of the Philippines.

The 5wmb platform is strictly intended for use by adults aged 21 years or older, in accordance with PAGCOR regulations governing online gaming participation in the Philippines. 5wmb does not knowingly collect personal data from any individual under the age of 21.

If 5wmb becomes aware that personal data has been collected from an individual who is under 21 years of age, we will immediately suspend the relevant account, delete the associated personal data in accordance with our data lifecycle procedures, and report the matter to PAGCOR as required by our licensing obligations.

5wmb reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable Philippine law, NPC guidance, or PAGCOR requirements. When material changes are made to this Policy, we will notify registered players via email or a prominent in-platform notification at least seven (7) calendar days before the updated Policy takes effect.

The "Last Updated" date at the top of this page indicates when the most recent revision was made. The current version of the Privacy Policy will always be accessible at 5wmb.net/privacy-policy. Your continued use of the 5wmb platform after the effective date of any amendment constitutes your acknowledgment and acceptance of the updated Policy.

If you do not agree with any material change to this Privacy Policy, you should stop using the platform and may close your account by contacting the 5wmb support team. Any pending withdrawals at the time of account closure will be processed in accordance with the procedures set out in the Terms & Conditions.

5wmb has appointed a Data Protection Officer (DPO) in accordance with the requirements of the Data Privacy Act of 2012 and NPC regulations. The DPO is responsible for overseeing 5wmb's data protection compliance program and serving as the primary point of contact for all data subject rights requests and privacy-related enquiries.

• General Privacy Enquiries: [email protected] — for general questions about this Privacy Policy or how 5wmb handles your personal data
• Data Subject Rights Requests: [email protected] — please include "Data Rights Request" in your subject line, along with your full name and registered email address
• Response Time: 5wmb aims to acknowledge all privacy enquiries within 3 business days and to respond fully within 15 business days of receiving a verified request
• Regulator: National Privacy Commission (NPC) of the Philippines — if you believe your rights under the DPA have been violated and 5wmb has not resolved your complaint satisfactorily, you may file a complaint directly with the NPC